Complaints and Feedback Procedure


Comments, Compliments, Feedback and Complaints


Giving us your feedback:

We want to hear your comments, compliments and complaints about our service. The easiest way to send us your feedback is via secure confidential email to info@caridon.co.uk


What can I do if I am unhappy about your service? 

We'll make sure your complaints are resolved quickly. When you make a complaint we'll listen to you and take responsibility for finding a solution. We can only fix it if we know about it - please tell us right away if you're unhappy with our service.

Your comments, suggestions and feedback help us improve our service.

Please tell us what you think, so we can make improvements and deliver a service that you'd be happy to recommend.

Please tell us if you've received great service!

We like to know when we're doing things right, so please let us know when you have a positive experience of our service. We'll pass your compliment to the relevant staff member and share it as a great example.


How to send us your feedback: 

In writing – Wrencote House, 123 High Street, Croydon CR0 0XJ

By Telephone – 020 3307 0555

By Email - info@caridon.co.uk

We will aim to respond within 10 working days and let you know what we plan to do as a result. 

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